GridMetrics

Support

Need help with a forecast, tariff, widget, notification or GridMetrics Pro purchase? Email us and we’ll help you get it sorted.

Email GridMetrics support

Helpful details to include

Your GridMetrics version and build number
Your iPhone or iPad model and iOS version
What you expected to happen and what happened instead
A screenshot, if it helps explain the problem

Common fixes

The widget is not updating

Open GridMetrics to refresh the latest recommendation, then wait briefly for iOS to update the widget. If necessary, remove the widget and add it again.

Notifications are not arriving

Check that GridMetrics notifications are allowed in iOS Settings and that “Recommended window alert” is enabled in the app.

GridMetrics Pro is missing

Open Settings, choose “Explore GridMetrics Pro”, then use “Restore Purchases”. The one-time purchase is restored through the App Store account that bought it.

Forecasts or prices look unavailable

GridMetrics relies on public grid and tariff services. Check your internet connection and try again shortly; temporary upstream outages can delay fresh data.

GridMetrics does not offer emergency or real-time grid safety advice. For account, billing or supply issues, contact your electricity supplier.